Your Rights as a
Shield Insurance Broker Customer
“Because your peace of mind is our responsibility
Shield Insurance Broker is committed to taking care of you with transparency and sincerity. We recommend the rights you should know, so that every insurance matter of yours is easy and worry-free.
Personalised guidance from licensed insurance specialists
Choose to pay the insurance premium in full or in installments
Immediate confirmation documents after purchase
Official premium receipt and policy issued by the insurer
The receipt shows the full premium amount, which Shield Insurance Broker initially advances on the customer's behalf.
The receipt shows the full premium amount, which Shield Insurance Broker initially advances on the customer's behalf.
Coverage starts right after the first installment is paid
Expert support for claim coordination and claim status updates
Advance payment reminders at least 7 days before due date
Refund of remaining value if the policy is surrendered
(Applicable only when the surrender value exceeds the outstanding premium amount.)
(Applicable only when the surrender value exceeds the outstanding premium amount.)
Contact for advice or assistance 24 hours a day at Shield Insurance Broker, call 1501
Easy policy review, renewals, and CMI purchase via the Tidjai app